Where a sale is allowed

A Content Seller wants to sell this title to a buyer in France. The product can be in the catalog, priced, and allocated, and France can still be refused. This page is the country check that sits beside How a sale happens.

Content Owners deciding where partners may sell, and Content Sellers wondering why a country they sell in was refused.

• A sale is allowed only where the title region, the granted territory, and the Content Seller's selling footprint all include that country.
• The Content Owner sets the reusable default on the region and the Agreement — not on every SKU.
• A partner lock or title lock can only remove a country. It can never add one, which is why it does not need an amendment.
• Leave the title lock empty unless that one title must be stricter than the deal.
• Existing sales keep the result they were made under.

The Agreement grants the EU. The Content Seller has declared the Netherlands, Germany, and France. The SKU sits on an EU region. A French sale can proceed. Hungary cannot, until the Content Seller declares it. Turkey cannot, until the Agreement is amended to grant it.

A sale needs every layer. Locks only remove a country. They never add one.

1. Title region. The catalog region on the SKU. Set the reusable country group under Settings → Regions, then assign that region when you create the SKU. Every SKU on the same region shares that set.
2. Granted territory. The countries the live API Agreement gives this Content Seller. Changing the grant is a countersigned amendment.
3. Selling footprint. The countries and currencies the Content Seller declared they sell in, under Settings → Commercial. The Content Owner does not edit this. An undeclared country is refused even when it was granted.
4. Partner lock. The Content Owner removes a granted country for this partner, for every title under that Agreement. Set it from Network → Partners → partner → Manage restrictions.
5. Title lock. The Content Owner removes a covered country for this title, for every partner. Set it in that SKU's pricing dialog. Optional stricter handling of a location mismatch — when the declared buyer country and checkout evidence disagree — lives here too.

1. Put the SKU family on the right region under Settings → Regions, then assign that region when you create the SKUs.
2. Grant territory on the partner Agreement at Network → Partners → partner → Agreements.
3. On that partner page, compare their selling footprint with the grant. The overlap is where a sale can actually happen.
4. If this partner must not use a granted country, open Manage restrictions and lock that country. This applies to every title under that Agreement.
5. If one title must be closed in a covered country, or must refuse location mismatches even when the Agreement only warns, open that SKU's pricing dialog. Otherwise leave those controls empty.
6. Review every partner lock and title lock at Network → Restrictions. That list is read-only; edit on the partner page or the title.

1. Declare every country your storefront accepts under Settings → Commercial. An order into a country you have not declared is refused, even if the Content Owner granted it.
2. On each partner page, read the granted territory and any locks. You cannot unlock a country. Widening a grant is an amendment the Content Owner starts.
3. If France fails at checkout, check your footprint first, then that partner page, then ask the Content Owner. Do not assume stock is the cause.

Content Owners: intended SKUs sit on the right region, each live Agreement grants the countries you mean, partner locks exist only where that seller is the exception, and title locks exist only where that title is the exception.

Content Sellers: your selling footprint matches the storefront, and you can see each partner's locks before the first refused order.

"I locked every SKU and I'm exhausted." Use the region and the Agreement. The title lock is the exception for a title that must be stricter than the deal.

"I granted the EU but they still can't sell in Hungary." They have not declared Hungary in their selling footprint, or you locked it on the partner or the title.

"I declared Turkey and nothing happened." Turkey was never granted. That is a countersigned amendment, not a footprint change.

"I turned on a stricter location check on one title." Only that title refuses a sale when the declared country and the checkout evidence disagree. Other titles still follow the Agreement.

• How a sale happens — Agreement, Share, Allocation, and Price
• Content Owner: Partners & allocations — connect, agree terms, and allocate
• Content Owner: Catalog pricing — territory prices, and why the lock card is not a price
• Content Seller: Company setup — declare the selling footprint
• Content Seller: Inventory & selling — confirm what is ready to sell